Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last Updated: 13 December 2025

This Return, Refund & Exchange Policy ("Policy") governs all returns, refunds, replacements, and exchanges of products purchased through www.dripearth.com (the "Website"), which is owned and operated by Dripearth LLP, having its registered office at 3rd Floor, Plot 20, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana – 500081 ("Dripearth", "Company", "we", "us", or "our").

This Policy is an integral part of and must be read together with the Terms of Service and Privacy Policy of the Website. By placing an order on the Website, you expressly agree to be bound by the terms set forth herein.

1. GENERAL CONDITIONS

All sales made through the Website are final, except as expressly provided under this Policy. The Company reserves the sole and absolute discretion to determine eligibility for any return, refund, replacement, or exchange request.

Products sold by Dripearth are primarily custom-printed and/or made-to-order in nature. Accordingly, returns or exchanges are strictly limited to the circumstances expressly stated below.

2. ELIGIBILITY FOR RETURNS OR EXCHANGES

A return or exchange request shall be considered only under the following circumstances:

The product delivered is materially damaged at the time of delivery; or
A product materially different from what was ordered has been delivered.

No return, exchange, or refund shall be permitted for reasons including but not limited to dissatisfaction with design, colour variation, fit issues, change of mind, or personal preference.

3. RETURN REQUEST PROCESS

To initiate a return or exchange request, the User must:

Notify the Company in writing at orders@dripearth.com within 7 (seven) calendar days from the date of delivery;
Provide valid proof of damage or incorrect delivery, including unedited photographs and/or video evidence of the product and packaging;
Retain the product in unused, unwashed, and original condition with all tags, labels, and packaging intact.

Failure to comply with any of the above requirements shall render the request invalid.

4. INSPECTION AND APPROVAL

All returned products are subject to verification and inspection by the Company or its authorised partners. Approval or rejection of a return or exchange request shall be communicated at the sole discretion of the Company.

Products that are found to be used, washed, altered, damaged due to misuse, or not in original condition shall not be eligible for return or exchange and may be shipped back to the User at the User’s cost.

5. EXCHANGES

Where an exchange is approved, the Company may, at its discretion:

Replace the product with the same product; or
Replace the product with a similar product of equivalent value; or
Issue store credit.

Exchanges are subject to product availability. The Company does not guarantee availability of sizes, designs, or stock at the time of exchange approval.

6. REFUNDS

Refunds shall be processed only in cases where:

A return has been approved in accordance with this Policy; or
The Company, at its discretion, agrees to cancel an order prior to dispatch.

Approved refunds shall be initiated within 14 (fourteen) business days from the date the returned product is received and verified. Refunds shall be processed to the original mode of payment only.

Shipping charges, convenience fees, and any other non-product charges are non-refundable unless otherwise required by law.

7. CANCELLATIONS

Orders cannot be cancelled once they have been processed or dispatched. Any cancellation request received prior to processing may be considered at the Company’s sole discretion.

The Company reserves the right to levy cancellation or processing fees where applicable.

8. NON-DELIVERY AND FAILED DELIVERY ATTEMPTS

In cases where delivery fails due to incorrect address, unavailability of the recipient, refusal to accept delivery, or failure after reasonable re-delivery attempts, such orders shall not be eligible for refund.

Any additional costs incurred due to re-delivery or return-to-origin may be recovered from the User.

9. LIMITATION OF LIABILITY

The Company’s liability under this Policy shall be strictly limited to the value of the product purchased. Under no circumstances shall the Company be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with any return, refund, or exchange.

10. FORCE MAJEURE

The Company shall not be liable for delays or failure in performance of any obligation under this Policy if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, governmental actions, or logistics disruptions.

11. POLICY MODIFICATIONS

The Company reserves the right to amend or modify this Policy at any time without prior notice. The updated Policy shall be effective upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Policy.